Correspondence Templates

Correspondence Templates can be used to create a letter format for sending correspondence to Requesters or Program Offices. They can be shared and edited at any time. A template contains frequently used text, static text that remains unchanged, or a message that can be reused.

There are three types of correspondence templates, while Email correspondence has three categorizations. These are detailed in the table below.

Template	Description
Request	Used when sending correspondence to the Requester. These templates are available via Correspondence > Send Correspondence > Letter Templates and during Document Delivery.
Memo	Used when sending a Request for Documents to a Program Office and for internal correspondence.
Email	Used to communicate with anyone electronically.
Email Correspondence Templates are categorized as:
Request	Request email templates are available when sending correspondence and sending documents for consultation.
Admin	Admin email templates are available for sending notifications for target/expedite dates.
Memo	Memo email templates are available only when creating a Request for Documents (initial and reminder).
Users	Users email templates are available when sending notifications to new users.

(!!) Note: By default, FOIAXpress provides a correspondence template named "Final Response Letter,” to communicate to the Requester the final proceedings of the Request.